Privacy & Cookies
Privacy and Cookies Policy
Last updated: 13 October 2026
Wythenshawe Foodbank respects your privacy and is committed to handling your personal information carefully.
This policy explains how we collect and use information when you visit our website, contact us online, apply to volunteer, donate or subscribe to email updates. It also explains your rights and how to contact us with a question or concern.
Who we are
Wythenshawe Foodbank is a registered charity, number 1165044.
For questions about your personal information, please contact:
- Email: [email protected]
- Telephone: 07518 198645
- Postal address: Wythenshawe Foodbank, Benchill Community Centre, Benchill Road, Wythenshawe, Manchester M22 8EJ.
Our website is supplied by Trussell and managed by Wythenshawe Foodbank. Information submitted through our contact and volunteer application forms is sent directly to Wythenshawe Foodbank. We are responsible for how we use that information to respond to enquiries and process volunteer applications.
Information you provide
When you contact us, we collect the contact details you provide and any information included in your message.
You can choose whether to provide this information. However, we may need certain details to respond to your enquiry or provide the help you have requested.
Please only include information relevant to your enquiry.
Online donations
Online donations to Wythenshawe Foodbank are handled through Give as you Live and Give Today. Financial donations are made through Give as you Live, while food and other items can be purchased for us through Give Today.
These providers collect and process the information needed to complete your donation or purchase. Please read their privacy policies for details of how they use, store and share your information:
We receive donors’ names and donation amounts. We use this information to record donations, prepare our annual accounts and maintain records of where our funding comes from.
Volunteer applications and safeguarding
When you apply to volunteer, we collect the information you provide in your application form. We use it to assess your application, contact you about volunteering and identify a suitable role.
Applications are received and stored in our shared foodbank email inbox.
Our volunteer application form asks about criminal convictions for safeguarding purposes. Volunteers apply for their own DBS checks and provide a copy of their certificate to us. We use conviction declarations and DBS information to assess suitability for volunteering and support safeguarding.
Criminal conviction and DBS information receives additional protection under data protection law.
Email updates
When you subscribe through our website, we collect your first name, last name and email address. We use Mailchimp to manage subscriptions and send updates about our work, fundraising activities and ways to get involved.
We rely on your consent to send these emails. You give consent by actively selecting an unticked checkbox on the sign-up form.
You can withdraw your consent at any time by:
- Using the unsubscribe link at the bottom of our emails.
- Calling 07518 198645.
- Emailing [email protected].
Information collected when you visit our website
Our website may collect technical information, such as your IP address, browser and device details, pages visited and the link that brought you to the website.
IP addresses and other online identifiers may be personal information.
Why we use your information
We use personal information to:
- Respond to enquiries and requests.
- Assess and manage volunteer applications.
- Support safeguarding and volunteer suitability checks.
- Record donations and prepare accounts.
- Send email updates to people who have subscribed.
- Manage communication preferences.
Our legal grounds for using information
UK data protection law requires us to have an appropriate legal basis for using personal information.
We rely on consent to send email updates. You can withdraw that consent at any time using the methods described above.
Who can access your information
Only authorised foodbank staff have access to our shared email inbox.
We use service providers to support our work:
- Trussell supplies our website and provides access to Google Workspace.
- Google Workspace holds enquiries and volunteer applications in our shared email inbox.
- Mailchimp manages subscriber information and sends email updates.
- Give as you Live and Give Today process online donations and purchases under their own privacy policies.
We do not routinely pass your information to other organisations beyond the providers described in this policy.
How long we keep information
We keep information only for as long as it is needed for its purpose, taking account of applicable legal requirements.
Enquiries
Our current retention period for enquiry records is six years from receipt.
Volunteer records
Our current retention period for general volunteer records is six years after the volunteer leaves or stops volunteering.
Donation and accounting records
We retain donation information to maintain accounting records and prepare annual accounts.
Email subscriptions
We keep your first name, last name and email address in Mailchimp while you remain subscribed.
When you unsubscribe, we stop sending you marketing emails. Your contact remains marked as unsubscribed until our next mailing-list review, which takes place approximately quarterly. During that review, we delete unsubscribed contacts from our Mailchimp account.
Where information is stored
Contact enquiries and volunteer applications are stored in our shared email inbox using Google Workspace, provided through Trussell.
Email subscription information is managed through Mailchimp. Mailchimp states that its servers are located in the United States. Further information is available in Mailchimp’s security and privacy information.
Keeping information secure
Access to the systems holding this information is protected by two-step authentication, including an authenticator app.
Access to our shared email inbox is restricted to authorised foodbank staff.
[Confirm how paper records, DBS copies and any records outside the shared inbox are protected and securely disposed of.]
Cookies and similar technologies
Cookies are small files stored on your device when you visit a website. Similar technologies may also store or access information on your device.
Our website’s cookie banner describes the following categories:
- Necessary cookies support essential website functions.
- Analytical cookies help us understand how visitors use the website so we can improve it.
- Marketing cookies help measure advertising performance and reach people who may be interested in supporting our work.
Use the Accept or Reject buttons on the cookie banner to record your choice about optional cookies. You can change your choice later using the website’s cookie settings control.
You can also manage cookies through your browser settings. Blocking necessary cookies may affect how the website works.
Other websites and social media
Our website includes links to other organisations’ websites. Those organisations have their own privacy policies explaining how they handle your information.
If you interact with us through social media or use a sharing feature, the relevant platform may collect information under its own privacy and cookie policies.
Automated decisions
Volunteer applications and enquiries are reviewed by people. We do not use automated decision-making or profiling for these purposes.
Your data protection rights
Depending on the circumstances, you may have the right to:
- Request a copy of your personal information.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete information or restrict its use.
- Object to certain uses of your information.
- Receive certain information in a portable format.
- Withdraw consent where we rely on it.
Some rights are subject to conditions or exemptions.
To make a request, please email [email protected].
Questions and complaints
Please contact us if you have a question or concern about how we use your personal information.
You also have the right to raise a concern with the Information Commissioner’s Office, the UK’s data protection regulator. Visit the ICO complaints page for more information.
Changes to this policy
We may update this policy when our services or data-handling practices change. The date at the top of this page will show when it was last updated.